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I bought this laptop in June and have never used it. Trying…

Customer Question
I bought this laptop...

I bought this laptop in June and have never used it. Trying to set up and it is extremely slow. Have removed any apps that I thought was slowing me down. Every slow moving through internet, apps, etc. I have other computers and have no problems with my internet service

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

I do not have either

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: Computer
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Answered in 11 minutes by:
1/7/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,094
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
I have nothing on this computer so it should be fine for you to remote in
Customer reply replied 7 months ago
What do I need to do
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

ok

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Customer reply replied 7 months ago
Actually I think I have fixed it
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

ok sounds good

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