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Google has stopped app on my phone why has that happened.

Customer Question
Google has stopped...

Google has stopped app on my phone why has that happened

Technician's Assistant: Which software or app can I help with?

Samsung galaxy J3

Technician's Assistant: What have you tried so far with your software?

In a blind fashion not that good with this problem I am 78 years and need help

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am able to use WhatsApp but still get thisnmessage nthat it has

Submitted: 7 months ago.Category: Computer
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Answered in 5 hours by:
1/7/2018
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,639
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

This can happen if there is a conflict with another app.

Try force-closing all apps, then restart the phone.

Once the phone has rebooted, try starting the problem app again and let me know if it works ok.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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