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I am locked out of my computer by bitlocker..gives me a

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recovery key ID (FDCA755D-756A-415B-9E35-C7D2831C0C15), says...
i am locked out of my computer by bitlocker..gives me a recovery key ID (FDCA755D-756A-415B-9E35-C7D2831C0C15), says to use another computer, find recovery key via microsoft, with the above mentioned ID, enter the key in space provided on blue bitlocker screen and all is well, computer unlocked...however, I cannot find the key...or any place to enter the ID in order to retrieve the key....can you help me fre up my computer ( windows 10, HP, drive label KAYBOT, windows, 10/20/2015).
Submitted: 6 months ago.Category: Computer
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Answered in 6 hours by:
1/7/2018
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,352
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

First you will need to find your BitLocker key. Some places to look are:

  • On a printout you saved. Look in places you keep important papers.

  • Saved on a USB flash drive. Plug the USB flash drive in to your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.

  • In your Microsoft account. To get your recovery key, go to BitLocker Recovery Keys.

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Customer reply replied 6 months ago
no saved printout, nor was USB flash drive used and when I accessed my microsoft account, seeking recovery keys or ID, there were no recovery keys in the account....I had no idea bitlocker had been introduced to my computer
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