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The hdmi driver seems to be missing I am not getting sound…

Customer Question
Hi the hdmi...

Hi the hdmi driver seems to be missing I am not getting sound just the picyureon my surface

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Windows 10 suface 1 or 2 it the first model

Technician's Assistant: What have you tried so far with your computer?

Tried evrthing regarding cables and plugging in another computwr

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

But i can see in the sound oupput there is option for hdmi just speakers and sound system

Submitted: 1 month ago.Category: Computer
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Answered in 1 hour by:
1/7/2018
Tech Support Specialist: John, Computer Support Specialist replied 1 month ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,675
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer.com.My name is***** will be assisting you today.

Do you still need help regarding this sound issue ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 1 month ago
I never got a response on how to fix it
Customer reply replied 1 month ago
No I just want the answer I paid for
Tech Support Specialist: John, Computer Support Specialist replied 1 month ago

Thank you for replying back to me.Are you trying to get audio on the external TV ?

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Customer reply replied 1 month ago
Using hdmi I'm not getting sound
Tech Support Specialist: John, Computer Support Specialist replied 1 month ago

In sound settings in control panel does it shows laptop sound and TV hdmi option?

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Customer reply replied 1 month ago
Why did I not get a response to my request yesterday
Te
Customer reply replied 1 month ago
No I explained all that. The hdmi option is not showing up on the sound out option
Tech Support Specialist: John, Computer Support Specialist replied 1 month ago

I am not seeing any of previous questions you asked yesterday.I took the question this afternoon and i was waiting for more info from you.

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Customer reply replied 1 month ago
What question. Can we take care of this now
Tech Support Specialist: John, Computer Support Specialist replied 1 month ago

I have to go now so i will open this to other experts so that they can continue helping you.If possible please provide the correct model of the surface laptop.

Sincerely,

John

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Customer reply replied 1 month ago
This is a scam. Did not get any answer
Just the dame question. I eant my 5 dollars back
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago
P. Kumar
P. Kumar, Information Systems Manager
Category: Computer
Satisfied Customers: 248
Experience: BTech Computer Science Engineering
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you now.

Can you please go to Control Panel and click on Sound.

Thanks,

Kumar

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Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Hello,

Do you still want assistance?

Thanks,

Kumar

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Customer reply replied 1 month ago
Ok gove me moment to get there
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Okay.

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Customer reply replied 1 month ago
Ok i have the spund box open
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Great, under Playback tab, do you see HDMI option?

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Customer reply replied 1 month ago
No only headphone and headset
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Okay. Is the HDMI cord connected to the system?

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Customer reply replied 1 month ago
I see the picture but no sound
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Okay. I get it.

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Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Can you please press Windows Key + R Key. Now type, devmgmt.msc and let me know.

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Customer reply replied 1 month ago
Ok the device manager came up
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Under Audio Inputs and Outputs, what do you see?

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Customer reply replied 1 month ago
3 microphones. Input i guess
And headphones realtek
And dpeakers realtek. No hdmi
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Under Sound, Video and Game controllers, what do you see?

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Customer reply replied 1 month ago
Realtek high def audio
And 7 nlue tooth dpeakers and headphones
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Okay. Its not there either. Can you please look for Universal Serial Bus Controller. Please let me know what all you see?

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Customer reply replied 1 month ago
All usb drivers no hdmi
Tech Support Specialist: P. Kumar, Information Systems Manager replied 1 month ago

Quite strange. Okay. Did you check the HDMI adapter in other systems? Is it working fine?

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Customer reply replied 1 month ago
same cable from yv to my other computer and hdmi works fine sound and all
Looks like i need to install the hdmi driver
Customer reply replied 1 month ago
Does the realtek high def handle the HDMI
then maby i should update the realtek driver. Wherecan i get it
Customer reply replied 1 month ago
Where you gone
Customer reply replied 1 month ago
whats the deal. You ask alot of questions then dissapear
but give no answers
Customer reply replied 1 month ago
What a wast of time you guys are pathetic
Call yourself NotEvenAnAnawer
Customer reply replied 1 month ago
I want my money back
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