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A PROBLEM WITH MY SHORT CUTS, WHEN I HIT MY SHORT CUT ICONS…

Customer Question
I AM HAVING A...

I AM HAVING A PROBLEM WITH MY SHORT CUTS, WHEN I HIT MY SHORT CUT ICONS IT DOESENT BRING UP MY ITEM.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP PAVILION 570-pOXX

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

WINDOWS 10

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

YES

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NONE

Submitted: 6 months ago.Category: Computer
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/7/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,835
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is the internet currently working on your computer?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yb7zy5gd
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 6 months ago
no thank you
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Please ignore that, and we guarantee our service, so don't worry.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/yb7zy5gd
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Computer Question
Customer reply replied 6 months ago
No thanksI
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

I'm sorry. Let me have our customer service take care of this for you. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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