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I am afraid I may have spy bots on my computer. I am

Customer Question
I am afraid I...

I am afraid I may have spy bots on my computer. I am technically challenged. I am sure I have spyware, but not sure if that is good enough. I know just enough to be dangerous to myself. Help!

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp brand with microsoft

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I was google searching and then the google page changed and I can't get anything done because bs keeps popping on the screen.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I did take advantage of a free offer from qvc (pd shpg). I think I screwed up doing that.

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
1/6/2018
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 6 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,206
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 6 months ago

I'm sorry about the issue, May I start a secure remote assistance session with you so that I can better help you resolve this problem?

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Customer reply replied 6 months ago
What does that entail?
Customer reply replied 6 months ago
I don't feel comfortable with this. I am afraid this is a scam.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 6 months ago

I will scan your computer and see if your computer is infected with spyware or not

Thank you

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Customer reply replied 6 months ago
No. I don't trust this at all. I guess I will contact my visa people and tell them you scammed me out of my money and to get rid of any and all charges. It's not you, it's me. I don't know enough about this and I prefer to deal with a human face to face
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 6 months ago

This is not a scam, If you are not satisified for any reasons please request a refund by clicking here : ww2.justanswer.com/help/how-can-i-request-refund-0

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