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Monitor dark. Plugged in charging. Dell inspirion 13 laptop.

Customer Question
Monitor dark. Plugged in...

Monitor dark. Plugged in charging.

Technician's Assistant: What exactly is having screen issues?

Dell inspirion 13 laptop

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Not sure - whatever comes with it - bought it about a year ago.

Technician's Assistant: Does your Inspiron make any noise when rebooted? Are any of the LED lights on?

No, it didn't make any noise. only the power and battery status light is on.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No - I'm hoping it's just a very low battery. Haven't turned it on in a few months.

Submitted: 6 months ago.Category: Computer
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Answered in 15 minutes by:
1/6/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Please do this now:

Disconnect the power charger and the battery from the laptop (if removable.)

Next, HOLD down the Power button for a full 60 seconds and then release.

Next, re-connect only the power charger and press Power again. Does it boot up this time?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Do keep me posted below; thank you.

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