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I've recently installed a copy of office 365 and it won't…

Customer Question
I've recently installed a...

I've recently installed a copy of office 365 and it won't activate...

Technician's Assistant: What exactly are you having trouble accessing?

After installing the software it asked for my email & password, which I entered and it said licence not found

Technician's Assistant: Are you logged into your email account on any other devices?

I have my Mac and iPhone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Well, i've paid for the app and can't use it...

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
1/6/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,200
Experience: Over 10 years of professional experience.
Verified

Hello,

Did you purchase Office 365 from the Microsoft Website online or did you purchase it from another company?

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Customer reply replied 6 months ago
I can't save work in any of the applications that I'm working on, or send via email
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
I've already paid nearly $400. for the software, so I shouldn't have the issues I'm having.If its not resolved, I'm going to contact my credit card company and cancel the purchase
Customer reply replied 6 months ago
If this is not resolved in the next hour I will be asking for a full refund through my bank
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Do you want me to send in your refund request? Nobody on this website works for free. I understand that you may have found yourself on this page by accident. We are not Microsoft. This website is JustAnswer.com.

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Customer reply replied 6 months ago
I called the number listed under MS to trouble shoot a problem and this happened
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

You called Microsoft and this happened?

Do you realize that you are not on the Microsoft website?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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