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I'm resetting my Microsoft Account password but am told my…

Customer Question
I'm resetting my Microsoft...

I'm resetting my Microsoft Account password ***** am told my account is temporarily suspended. I am asked to give a number to have a verification code texted to me. I can't do this. I don't text.

Technician's Assistant: What exactly are you having trouble accessing?

I can't get a verification code to unblock my account because I don't text.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

When I reset my password ***** the account I have open, I'm told the account is temporarily suspended and I have to request a verification code to be texted to me to remove the suspension. I don't text. How do I get the verification code?

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/6/2018
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,149
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Don't you have any cell phone?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
I am waiting for Remote Assistance
Customer reply replied 7 months ago
Are we connected?
Customer reply replied 7 months ago
What do I do now. All I'm trying to do is get my account unblocked so I can change password. This is not a scam.
Customer reply replied 7 months ago
Are you there?
Customer reply replied 7 months ago
I am signing off.
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,192
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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