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I think I was hacked and I cannot get into my email. What do…

Customer Question
I think I was...

I think I was hacked and I cannot get into my email. What do I do now?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a new cell phone and the number is ********

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I first found a problem with the email on my phone and then now everything is a mess and it is coming up stinky.

Submitted: 6 months ago.Category: Computer
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Answered in 7 minutes by:
1/6/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 6 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 6 months ago

May I know who is your email provider for example Gmail, Yahoo?

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Customer reply replied 6 months ago
I am scared and need to get out of everything now
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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