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Intruders, I believe - two of them; a 'company' call

Customer Question
Intruders, I believe -...

Intruders, I believe - two of them; a 'company' call Benevolent Solutions out of OH and another Microsoft "professional" named ***** *****ion; heard of them ?

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Windows 7 Home

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Apparently, my firewall expired and both 'companies' exchanged with me both by computer and phone yesterday, one for $ 249 and the other desired $ 499

Technician's Assistant: What's the brand and model of your smartphone?

I don't use my smartphone for anything but phone calls and an occasional text (if I'm texted); Samsung Mini-5

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

All of this exists on both my desktop computer and laptop

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Why are we aiming at the smartphone aspect of this ?

Submitted: 6 months ago.Category: Computer
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Answered in 2 hours by:
1/6/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 6 months ago

This sounds like you were scammed, I would report these charges to your bank

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Customer reply replied 6 months ago
I believe I was and evenly could have been a second time an hour later, but I turned off the computers in the dead of nite and seemingly I'm OK now with my desktop, BUT, my laptop is screwed up; I have reported the incident to the credit card company twice already - by Monday they will exclude charges made.
Tech Support Specialist: Cody, Senior Systems Administrator replied 6 months ago

what is wrong with the laptop?

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