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When my screen goes black I usually just shack mouse and I…

Customer Question
Hi When my screen...

Hi When my screen goes black I usually just shack mouse and I can resume working But now when I shake mouse nothing happens and i have to retart pc please help

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: Does your computer have an On-Screen Display button for brightness?

Sorry don.t know

Submitted: 7 months ago.Category: Computer
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Answered in 8 minutes by:
1/6/2018
Tech Support Specialist: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,031
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers for your Videocard?

What is the model of your pc?

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 7 months ago
no my pc is only 1 year old
Customer reply replied 7 months ago
this is just a rip off bye
Tech Support Specialist: Jeffrey B,
 replied 7 months ago

I am sorry to read this.

Have you tried updating the videocard?

Kind regards,

Jeffrey

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