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I was in the middle of working on my surface pro and it shut…

Customer Question
I was in the...

I was in the middle of working on my surface pro and it shut down unexpectedly it is plugged in and the light on the power cord is lit... i tried disconnecting the keyboard but still can not turn it back on

Technician's Assistant: How long has this been going on with your Surface Pro? What have you tried so far?

It started about 30 minutes ago i tried reversing the power cord tried restarting it with and without the court attached

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is critical that i can log into work this weekend i bought this device to be able to remote in since i can not connect via my mack

Submitted: 6 months ago.Category: Computer
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Answered in 4 hours by:
1/6/2018
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,333
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

Connect the Surface Pro to the charger, then press and hold the power button on it for 1 minute.

Reply back and let me know if it restarts ok after that?

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