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I'm at work right now, but my computer at home has a big…

Customer Question
I'm at work right...

I'm at work right now, but my computer at home has a big problem. when I turned it on Friday afternoon to surf the net, it was installing updates. And. like a smart-aleck, I wanted to see what would happen if I unplugged the computer while it was updating. Stupid me. since then Windows won't start, and it just keeps loading and re-loading a restore screen, over and over again. Is there any way that I can return my computer to normal?

Technician's Assistant: What exactly is frozen or not starting up for you?

Basically, it's Windows 7 not starting. It just goes right to the restore screen. and then it says that there is no problem, and it doesn't do anything.

Technician's Assistant: What's the brand and model of your computer?

It's a Hewlett-Packard from 2010 (I'm afraid I don't know the model number because I'm at work, and the computer's at home.)

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It just started Friday afternoon about 2 PM. I tried all of the diagnostic programs, but nothing seem to help. it just starts up and runs the "restore" program, over and over again. I currently have it unplugged.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just if there's some way I can return my computer to normal.

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
1/6/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 996
Experience: Resolution Specialist at Wipro Bpo Services
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Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
can you explain me a bit more about this windows boot problem

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

it comes up on which screen and freezes

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Customer reply replied 7 months ago
It doesn't freeze. It starts with the "hp" logo, then rather than the Windows animation. Iit says windows files loading, then it opens to a "restore system" screen. It goes through the motions, ten says it's unable to repair the problem. The it restarts and goes through the whole thing over and over again.
Customer reply replied 7 months ago
I'm afriad I'm at work rigght now, the the computer with the problem is at home, unplugged.
Customer reply replied 7 months ago
Is there a phone number I can reach you with? Then we can get this done tomorrow afternoon.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

what time you will reach home?

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Customer reply replied 7 months ago
It's hard to say. I have some errands to ru n today. Probabaly about 4 to 4:30.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

i work in the night shifts CST 6:00 pm onward let me know if any time suits you in the evening.

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