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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want to renew my office 365 with a new credit card number.

Customer Question

I want to renew my office 365 with a new credit card number
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: HP windows 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: my account expired today need to renew with new visa card number
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No, my previous visa card number has expired and your system is not allowing me to change the card number with a new card
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Please sign in to your Microsoft account here: https://account.live.com

At the top of the page click Payments & Billing>>Payment Options.

On the next page click the blue Add a Payment Option box.

Select the Credit Card option and follow the steps to add the new card.

Once the new card has been added as a payment option, remove the old card.

Then click Services & Subscriptions at the top and you can get your subscription current.

Let me know the result please.