Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have an HP 5740 printer that won't scan to my HP Lap Top.

Customer Question
I have an HP...

I have an HP 5740 printer that won't scan to my HP Lap Top. It is plugged in to the lap top and it prints okay. The 3 reasons I get is The connection has been lost. 2) The scan application on the computer is currently in use (it's not). 3) An OCR application is not installed on the computer. I don't know what an OCR is.

Technician's Assistant: Is there an error code on your 5740 when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

Haven't updated it, it isn't that old.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Actually when I connect it to the lap top there's no sound unlike when I connect anything else to the laptop.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
1/6/2018
Tech Support Specialist: UranIT, Network Administrator replied 6 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,298
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 6 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am receiving an error message when I try to scan documents
I am receiving an error message when I try to scan documents from my HP 8600.with three potential causes. … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I have an HP Officejet 5740 printer that makes black lines
I have an HP Officejet 5740 printer that makes black lines vertically on each sheet I copy from the top. How do I remove them? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
IO installed windows 10 about 4 months ago. I have an HP 15"
IO installed windows 10 about 4 months ago. I have an HP 15" Lap Top that is about 20 months old. Since doing the windows 10, I have not been able to scan from my HP 8600 Office Jet Pro printer in my … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I bought the new Adobe creative suite, just Illustrator and
I bought the new Adobe creative suite, just Illustrator and InDesign and Photoshop. I bought the Cloud version. It was downloaded into my two computers while I watched. HOWEVER my old IMAC did not tak… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a Lenovo lap top, a Samsung monitor and a HPS2031 Monitor.
I have a Lenovo lap top, a Samsung monitor and a HPS2031 Monitor. I purchased a gigaware 2 port vgs splitter the HP monitor states that the input signal strength should be 1600x900 60 HZ Can you pleas… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Toshiba Satellite C55-A5302 running Windows 8. I
I have a Toshiba Satellite C55-A5302 running Windows 8. I recently acquired a speaker set up with a central woofer and two satellite speakers. When I plug this into my iPod Touch I get a rich, full so… read more
J Paul Richardson
J Paul Richardson
Associate Degree
162 satisfied customers
On-line images (graphics) are degraded...scratchy looking:
On-line images (graphics) are degraded...scratchy looking: my picture files are ok. I have set a restore point to an earlier date, no joy.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My HP Pavilion DV7-2114 17"/ZM82/4GB/1TB Ser.no. CNF93156MTV
My HP Pavilion DV7-2114 17"/ZM82/4GB/1TB Ser.no. CNF93156MTV has an overheating problem. The fan can't cool down the lap-top quick enough and causes the machine to cut out. I have a double fan board u… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
When I try to scan a document into Microsoft Word 2003, I always
When I try to scan a document into Microsoft Word 2003, I always get this instruction: " An OCR application is provided on your computer CD in the OCR folder." I don't have an OCR CD nor do I have an … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Am getting error message saying I need to install OCR Language
Am getting error message saying I need to install OCR Language English on a 2840 HP Printer/Scanner connecting to my computer. The file was installed and a computer shop told me that IOLO Version 10 o… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
my itouch wont turn on or even register in my itunes that
my itouch won't turn on or even register in my itunes that its plugged into the computer, does that mean that its broke? -Kim… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a Dell all in one A920 printer. When trying to scan
I have a Dell all in one A920 printer. When trying to scan an image, I keep getting this pop up box message. "An OCR application is provided for you on your CD in the OCR directory. Select OK to cance… read more
AndrewR
AndrewR
Vocational, Technical or Trade Scho
207 satisfied customers
I received an Aspire One laptop as a present just over a year
I received an Aspire One laptop as a present just over a year ago and about 5 months ago it started to lose it's wireless internet connection. I have a BT Homehub and that is working ok, the wireless … read more
Michael Johanson
Michael Johanson
Owner
Bachelor's Degree
405 satisfied customers
I have a 2007 HP Photosmart C2700 printer. I wish to scan
I have a 2007 HP Photosmart C2700 printer. I wish to scan may recipes into my application Macgourmet Delux progam. How do I do it using OCR?… read more
Nenad Pasic
Nenad Pasic
IT Manager
Bachelor\u0027s Degree
196 satisfied customers
My lap top will only work when plugged in, it wont charge
My lap top will only work when plugged in, it won't charge the battery. The computer less than a year old. The computer says the battery is performing normally, so I don't know what else to do.… read more
Josh H.
Josh H.
IT Manager
Bachelor\u0027s Degree
181 satisfied customers
I just bought an HP Pavilion dv7-145 and a Dell S2409W Flat
I just bought an HP Pavilion dv7-145 and a Dell™ S2409W Flat Panel Monitor to go with it. My questions is that when I connected the HDMI cable from the computer to the monitor, I lost all sound. 1. Ho… read more
Chris N
Chris N
Bachelor\u0027s Degree
65 satisfied customers
I have a HP Pavillion lap top computer. There were no problems
I have a HP Pavillion lap top computer. There were no problems until I walked away this am and when I came back it had cut off. Now the lights are on like it is charging but when you push the button t… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I don't know how to scan a document from my HP Photosmart C5280
I don't know how to scan a document from my HP Photosmart C5280 printer scanner into my Dell PC Microsoft Word application. Could you tell me step-by-step how to accomplish this? If you can, I would b… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x