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I forgot my password. I forgot my password. Lenova I don't…

Customer Question
I forgot my password ...

I forgot my password

Technician's Assistant: What exactly are you having trouble accessing?

I forgot my password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenova I don't know the operatining system

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just need to reset my password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have this on Iphone I pad and computer

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
1/6/2018
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 7 months ago
no
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

I understand, I will opt out, maybe another Expert can assist you better. Good luck!

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,193
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What kind of password ***** *****?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Does your computer have Windows xp, vista, or 7, 8, 10?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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