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Do not understand why password nor acceptedl. HP laptop.

Customer Question
Do not understand why...

Do not understand why password ***** acceptedl

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Don't know

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Yes on updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Never had trouble before except had to re do credit card number due to lost card

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
1/5/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,832
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What kind of password ***** ***** such as email password, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
I need to leave now. Will contact you another time.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

OK. Are you available anytime later today?

Please reply at the box below. Thank you.

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