Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My current password is not working when I try to go to

Customer Question
My current password *****...

My current password ***** ***** working when I try to go to apple. Need to get a new password. What do I do?

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No don't know how

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
1/5/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please go to https://appleid.apple.com. Click on FORGOT APPLE ID OR PASSWORD. Enter your email address and then type in the letters that you see in the CAPTCHA box. Click on CONTINUE and then follow the instructions on the screen to reset your password. Please give this a try and let me know if it works for you or not, If not, I can provide alternate instructions for resetting your Apple password.,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask GeekGal Your Own Question
GeekGal
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
1,832 Satisfied Customers
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software

GeekGal is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My apple ID has been hacked. I need to new ID. I purchased
my apple ID has been hacked. I need to new ID. I purchased an apple I tune card as told to do so by an apple agent. now what do i do? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
Iphone 5 uodate this morning and shut down. asking for apple
iphone 5 uodate this morning and shut down. asking for apple ID and password. don't know what it is ...help ...stuck … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,333 satisfied customers
My IPAD spontaneously initiated an activation lock. I do not
My IPAD spontaneously initiated an activation lock. I do not remember my apple ID or password ***** activity first began on this IPAD. I cannot get into settings to retrieve the password. Please help.… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
87 satisfied customers
I have an iMac air and cannot remember the password for my
I have an iMac air and cannot remember the password ***** my apple id. I want to set up FaceTime and also my gmail account but cannot access and change my id password ***** apple. I am going to Europe… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,333 satisfied customers
I do not remember my id password. My iPhone 7. Don't know.
About 2 months Just give me a new one. I don't want to pay anything. I paid something before. I also paid $200 last week for some a.m. a.m. and protective service I am in need of getting a dish password ***** have a business that has to be done . Don't want to get fired!! … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I don't remember my apple password. I just don't remember. I
i don't remember them as I have not used them in a long time … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am being told to type in my Apple ID...but when I do it's
I am being told to type in my Apple ID...but when I do it's kicked out. I'm now locked out … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Apple ID has been disabled trying to back up devise. IPhone
Apple ID has been disabled trying to back up devise … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I have an old apple id and password but i have a different
i have an old apple id and password ***** i have a different email and need to change the apple id and password ***** my current email … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I do not remember my Apple ID password. I don't remember. I
I don't remember. I tried a couple I use but either worked … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I do not remember my password and need a new one, unable to
I do not remember my password ***** need a new one, unable to use my I pad. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
I need to change my hotmail password please. A few months
This Apple iOS product not mac No that is all for this evening thank you… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I can't remember my old password on FB, but I have changed
I can't remember my old password ***** FB, but I have changed my password, so I'm locked out because someone tried to get into my account I guess. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I have an iPhone 7 and I just tried my password to open my
I have an iPhone 7 and I just tried my password ***** open my phone up. The password ***** not work. I have fingerprint login activated and can get in that way. I tried to reset in in setup, but I thi… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to get an Apple ID and a new password. I don't
I need to get an Apple ID and a new password. JA: When did you last reset your Apple ID or password? Customer: I don't remember JA: Have you installed any updates recently? Customer: Yes I did an upda… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
My daughter setup my iPad with her computer and does not remember
My daughter setup my iPad with her computer and does not remember either the Email address or the password XXXXX used to sign in to google. Therefore I need to sign in using my own email address and m… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
How do I change the password for my mobileme.com e-mail. I
How do I change the password XXXXX my mobileme.com e-mail. I cannot access my e-mail away from my Mac. I don't have the old password. I have changed my Apple ID, but that doesn't give me access to the… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
My apple ID and password are being denied. I went thru the
My apple ID and password XXXXX being denied. I went thru the process to retrieve the password XXXXX didn't work. I then went into system preferences to change it and it is still not working. I don't r… read more
Matthew
Matthew
Bachelor\u0027s Degree
5 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x