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I cannot sign in on my HP 360 computer

Customer Question
i cannot sign in on my HP 360 computer
Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 28 minutes by:
1/5/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,830
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you with this. can you tell me what you see above the password ***** your HP 360? Is it an email address or is it just a username?

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Customer reply replied 7 months ago
it is a facial recognition but i can sign in with a password
Customer reply replied 7 months ago
I am using my old computer to communicate with you
Customer reply replied 7 months ago
ok can you walk me through the process i am not really good with computer
Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago

Thank you. I see that you have requested SECURE REMOTE ASSISTANCE. However, I don't think will help with your situation. I could only connect to the computer that you are on now, not the one you are having trouble with. Please switch to the password ***** on the HP 360 and let me know if you see an email address listed above the password *****

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Customer reply replied 7 months ago
i can't as soon i try to switch the screen goes black
Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago

I'm terribly sorry. I'm afraid that I am stuck for ideas in this case. I will opt out in the hopes that another expert will be able to help. You won't have to repeat anything, You'll be notified when another expert begins to work on the question. Have a great afternoon!

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Customer reply replied 7 months ago
thanks
Tech Support Specialist: George Sibiya, Computer Hardware Engineer replied 7 months ago
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 368
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswer and thank you for utilising our services

Please kindly confirm if this is not similar to your issue: https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-x360-booting-issues-black-screen/td-p/6319597

Regards,

G

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Customer reply replied 7 months ago
I got a tech come to fix the issue thx
Tech Support Specialist: George Sibiya, Computer Hardware Engineer replied 7 months ago

ok thanks for the feedback. You may request to close the request from your side

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Customer reply replied 7 months ago
Ok thx
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