Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Someone working on it from your company. Checking to see if…

Customer Question
Someone working on it...

Someone working on it from your company. Checking to see if legit. ID 1530. Sushant sharma. Is he an employee

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hpenvy

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I am on my tablet now. He is working on computer. Is he legit

Technician's Assistant: What's the model of your device? How old is it?

HP e nvy

Technician's Assistant: What have you tried so far with your Android device?

My computer froze. Red screen came on with phone number

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Customer:*********** Called that and have the name I gave you Said I needed Microsoft. ..him...to take care of problems

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 24 minutes by:
1/5/2018
Tech Support Specialist: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Ask Your Own Computer Question
Tech Support Specialist: Chris L., Support Specialist replied 6 months ago

This is a scam and this person is not from microsoft. You need to hang up and shut down whatever device he is connected to and do not pay him money. Have a look at this page on the microsoft website where you will see a variety of the type of pop ups you got: https://www.microsoft.com/en-us/wdsi/threats/support-scams

If you have already paid him money call your bank right away and let them know what happened. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Tech Support Specialist: Chris L., Support Specialist replied 6 months ago

Microsoft does not contact people with red pop ups. This is absolutely a scam, it is very well known and we see this type of tech support scam often. No legitimate company would ever contact you this way. Your computer does not report its status to anyone. Usually what will happen is once you are in contact with them they will lie to you about issues that your computer does not have such as it is being hacked or has viruses. They will then attempt to charge you many hundreds of dollars to fix the fake issues. If you have any questions let me know.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am really scared because i got a call from a company
Hi I am really scared because i got a call from a company called OZM and they said I had all this fraud emails someone hacked my computer 2269 times Can you help check if all is ok my ph (###) ###-###… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Few days ago I got an e-mail from you, Pay Pal saying my
Few days ago I got an e-mail from you, Pay Pal saying my account is compromised, so I've been working the last few days with Jacob from your company. My computer is open all the time and I can see he … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I was told I have a malicious virus. Was on the phone with
I was told I have a malicious virus. Was on the phone with Microsoft support. PankaJ employee number Win.ms.5337. Who wants money to fix my computer. Is this legit? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
Earlier today I received an ALERT from what looked like a
Earlier today I received an ALERT from what looked like a genuine Microsoft site. The screen said I had been infected by a Trojan horse. That my information had been hacked, by something called "clamp… read more
Cris
Cris
60 satisfied customers
I have received a call from someone purporting to be from
I have received a call from someone purporting to be from microsoft telling me that my computer will crash within the next two hours unless I give him my computer ID so that he can fix my problem. Leg… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I was hacked about an hour age. told to call a micriosoft
i was hacked about an hour age. told to call a micriosoft number. Did that. I am checking to see if the person I talked to is legit or if it was a scamm. Talked to David Carson ID# ***** Helplline num… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am getting phone calls from someone named Jordan who says
I am getting phone calls from someone named Jordan who says he needs for me to sit at my computer and do what he tells me so he can correct the problem that is giving me error messages. Is he a licens… read more
Chris L.
Chris L.
Support Specialist
5,765 satisfied customers
A few years ago I got a warning message on my Apple Mini that
A few years ago I got a warning message on my Apple Mini that it was being attacked by a virus. I immediately called the phone number and was told to cut off my computer. Afterwards I talked to someon… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I am getting telephone calls from someone named Daniel claiming
I am getting telephone calls from someone named Daniel claiming to be from Microsoft Windows telling me I have something called Ransomware on my computer and he wants to walk me through fixing this on… read more
Chris L.
Chris L.
Support Specialist
5,765 satisfied customers
I just got a phone call from someone who said someone is trying
I just got a phone call from someone who said someone is trying to hack my computer. He said he works for Global Support and windows server is showing someone is trying to hack my computer. He gave me… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I just got a phone call from someone who said he was a "Microsoft
I just got a phone call from someone who said he was a "Microsoft certified technican" (no name) who wanted assess to my computer to fix viruses he said were detected by Microsoft. I have Norton Antiv… read more
Chris L.
Chris L.
Support Specialist
5,765 satisfied customers
Will you please confirm urgently that "Nick", ID no.MS2641
Will you please confirm urgently that "Nick", ID no.MS2641 is one of your employees? I need this confirmation as I have had a long telephone conversation today with Nick and Stella Gould, who stated t… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I was contacted on the phone today by someone with an Indian
I was contacted on the phone today by someone with an Indian accent who told me that his company, Tech Windows Care, had learned from Microsoft that I was having problems with my computer and that his… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I want to check the bonafides of a phone call I received yesterday
I want to check the bonafides of a phone call I received yesterday whilst working on my laptop at home. The phone rang and a guy on there said he was a Microsoft authorised technician and they have pi… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Today I had a man call me and said he was from windows software
Today I had a man call me and said he was from windows software deptment. He told me he was contacting all the coustomers of windows and told me I had a lot of bad things on my computer that were goin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
i was conecting with your tecch support Sergio and lost him,
i was conecting with your tecch support Sergio and lost him, how do i reconnect. I filled in question with my name Francine and filled in credit card no. then I lost connection. Can you reconnect me t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I had a phone call from a guy with an Indian accent at 8pm
I had a phone call from a guy with an Indian accent at 8pm 5th Jan 2011 telling me he was from Microsoft Solutions at Russell St, Sydney and said I had a problem with my computer and I had to follow h… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have someone who used to be a roomate accessing me email
I have someone who used to be a roomate accessing me email from his new apartment. I asked comcast to change my password XXXXX stop this. The rep did and she gave me the new password. She said that th… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x