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I have not updated my yahoo information and i can not

Customer Question
Hey babygirl ... i...

Hey babygirl ... i have not updated my yahoo information and i can not remember password ***** old phone number how can i recover

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It will not give me question

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just need to get into my account so i can start usiing it .. i now have my own computer and wont have problems

Submitted: 6 months ago.Category: Computer
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Answered in 15 minutes by:
1/5/2018
Tech Support Specialist: Jeffrey B,
 replied 6 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 942
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you gone through the security questions of your Yahoo account?

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 6 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 6 months ago
what is my security question?
yes i still need in
Tech Support Specialist: Jeffrey B,
 replied 6 months ago

Understood.

Have you gone through the Yahoo security questions?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
i do not have the money to do that
Tech Support Specialist: Jeffrey B,
 replied 6 months ago

Understood.

Please let me remotely connect, free of charge.

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 6 months ago
okay free of charge tho
Tech Support Specialist: Jeffrey B,
 replied 6 months ago

I understand.

Are you on a Windows or a MAC computer?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 6 months ago
windows
Tech Support Specialist: Jeffrey B,
 replied 6 months ago

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the Teamviewer download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
8873
Tech Support Specialist: Jeffrey B,
 replied 6 months ago

connecting

Ask Your Own Computer Question
Customer reply replied 6 months ago
I lost the internet signal ..it wont even let me try to put password *****
Tech Support Specialist: Jeffrey B,
 replied 6 months ago

Understood.

Have you restarted the computer?

Kind regards,

Jeffrey

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