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Brand new Acer PC win 10 home. Internet download speed

Customer Question
Brand new Acer PC...

Brand new Acer PC win 10 home. Internet download speed 0.01Mbps.

Technician's Assistant: What Acer model do you have?

Basic model Aspire XC-230. However had an older HP which also has same problem with download speeds, but all my androids and Iphone devices work perfectly (about 45MBps) Only happened about 2 weeks ago

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

Bought it new yesterday and downloaded all the windows updates.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My internet (NBN via Foxtel) worked perfectly until about the 18th Dec, then problems with download speed only on windows products since.

Submitted: 6 months ago.Category: Computer
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Answered in 13 minutes by:
1/5/2018
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 6 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 6 months ago

Are your computers that are having this problem connected wirelessly or by ethernet cable?

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