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Recently purchased a Dell laptop from an estate sale. its…

Customer Question
Recently purchased a Dell...

Recently purchased a Dell laptop from an estate sale. its locked with a password. how do i access it to make it my own?

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Inspiron 15 intel core i3

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

I charged it and it wont do anything but show a screen that starts with Intel UNDI, PXE-2.1 [build 083]

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I dont think so thanks

Submitted: 6 months ago.Category: Computer
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Answered in 7 minutes by:
1/5/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 943
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
What windows operating system it has?

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Customer reply replied 6 months ago
intel inside core i3
Customer reply replied 6 months ago
no thyanks on the secure troublshooting
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

what operating system is running on the computer is it xp, vista, Windows 7, 8 or 10?

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Customer reply replied 6 months ago
I can’t give you this information as I am unable to get into the computer at the time as I indicated at the beginning of my conversation with you.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

that means its a power on password ***** not windows login is that correct?

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Customer reply replied 6 months ago
I don’t have a clue?? Thank you for your time, please take me off of your list, I am no longer interested.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,941
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
I’m not in need of support. Thanks for your time.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

OK thanks

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