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I have a Windows 10 Virtual Machine Parallels light

Customer Question
I have a Windows...

I have a Windows 10 Virtual Machine Parallels light product..operating on a Macbook Pro 10.11.16 I had to renew the subscription - on renewal to restart the machine it is asking for a Windows 10 password. Now, initial set up might have asked for that, but never since, and I don't have it. So I need to set it so it doesn't ask for a password, or reset a new one.... my business software runs on this machine so I need to be able to do this! Care to Team View?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I think those are the basics: won't let me in, don't know the password, don't need a password!

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Hello. Hello. When I found the "Microsoft support site" chat line, there was the distinct impression we were heading for a one on one chat to solve this.... and no mention of pay until we got going... so.... telephone support (say, Westnet) usually says: somebody will phone you back, or be with you, between x and xx minutes.... not usually minutes to one day. I need to resolve this.. any idea when i might get help, as I actually have appointments this afternoon? Thanks, Steve
Customer reply replied 7 months ago
anybody home here?
Answered in 5 hours by:
1/5/2018
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,606
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Hi Steve, sorry for the delay - I just came online and saw that you have been waiting for some time!

If you cannot remember the Windows 10 password ***** you can reset it at:
https://account.live.com/resetpassword.aspx

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

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Pete.

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