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I can't sign on. Aol gold It just stopped. Dell insiprion15.

Customer Question
I can't sign on ...

I can't sign on

Technician's Assistant: What exactly are you having trouble accessing?

Aol gold It just stopped

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell insiprion15

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started and I was on all ways to sign back on

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
1/5/2018
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 6 months ago
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 339
Experience: Sr System Administrator at General Dynamics
Verified

Hello, I am sorry you are having trouble signing in to AOL today. What OS and browser are you using?

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Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 6 months ago

Are you available to work on this problem?

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Customer reply replied 6 months ago
I pay for aol
Customer reply replied 6 months ago
It goes onto aol but stops before fully loaded
Customer reply replied 6 months ago
Still there?
Customer reply replied 6 months ago
Ok
Customer reply replied 6 months ago
what must I do or can you correct the issue?
Customer reply replied 6 months ago
Any one there? Harold?
Customer reply replied 6 months ago
This is really poor service
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 6 months ago

I apologize, I received no response until nearly 2 days after you put in the initial ticket. You can see the times and dates when we each posted above. I am available to assist you now and will be on most of the evening if you are still wanting assistance.

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Tech Support Specialist: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Computer
Satisfied Customers: 1,840
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Let's start from the basic: have you try logging on AOL via web using a browser, not your AOL desktop software.

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Customer reply replied 6 months ago
I'm now connected to AOL Gold but wen I click on for room lists it comes on empty
Tech Support Specialist: bbao, IT Consultant replied 6 months ago

As mentioned above, please logging on AOL via web using a browser, not your AOL desktop software.

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