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Xfinity did an update on my computer and suggested that

Customer Question
Xfinity did an update...

Xfinity did an update on my computer and suggested that Microsoft perform an update

Technician's Assistant: What's the model of your XFinity router?

1 moment please

Technician's Assistant: What have you tried so far?

I am having difficulty figuring out which is the model #. Many ##s. Is it the one starting with S/N###-##-####

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Don'

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/4/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,153
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What kind of update? Is there any error or message or problem?
Do you have Windows xp, vista, or 7, 8, 10?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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