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Toshiba laptop. Microsoft windows10 version 1079. How do I…

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Toshiba laptop. Microsoft windows10...

Toshiba laptop. Microsoft windows10 version 1079

Technician's Assistant: What's the model and Operating System (OS) of your Toshiba?

How do I get the model and OS from my laptop Satellite

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Satellite? Have you installed any updates recently?

Yes. I am using Windows Defender, everything seems to be free of malware and virus. But when using Edge and reading Yahoo articles, all of a sudden announcement of malware & virus sounded. But After Quick scan and Advanced, they say "No Virus Threat". How do I know my laptop is secured now?

Technician's Assistant: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

I am a layman with computer. I guess I have done all I can with the little knowledge I have about computers and OS.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/4/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

That was a bogus message by a malicious website, and not associated with Microsoft in any way. They cold call or show fake alerts/popups to try and trick users into allowing them access to their PCs and paying for their rogue services.

Your system is just fine as long as you do not contact this party in any way; just close out these types of popups as they come. Also, you may install a free adblocker for your browser to prevent these types of popups from showing up in the future, using the following link:

www.adblockplus.org

NOTE:

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly remember to rate my service by selecting the 5 stars at the top of this page before you leave today. Thank you,

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