Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my p/word and cannot remember I purchased my desk…

Customer Question
I forgot my p/word...

I forgot my p/word and cannot remember I purchased my desk top ,computer four years ago, I am a novice and have no one to help me, Can you help me.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

I have a h.p.desk top and use Mozilloa Firefox. I am just a beginner 89 years old and forgot my p/word.

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No updaates that I have recorded.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just need to sign in as I have recd.important messages from my doctor

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
1/4/2018
Tech Support Specialist: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Is it your email account you cannot access?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My home computer is out of service and i a trying to sign on
my home computer is out of service and i a trying to sign on using my local library. email add is***@******.*** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I had AOL as home page and someone in household changed it
I had AOL as home page and someone in household changed it to Google. Old Computer … read more
Cris
Cris
60 satisfied customers
Save desk top files to one drive but unable to pull them up
Save desk top files to one drive but unable to pull them up on tablet … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I want to put ask and trend max security on another
I want to put ask and trend max security on another computer. can't seen to do the trend. Being a novice I need help. the other computer is right here. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My son gave me a kindle a couple of years ago. I regitered
hi, my son gave me a kindle a couple of years ago. I regitered than put it in a drawer and forgot everything … read more
Cris
Cris
60 satisfied customers
My computer has a virus, according to a sign that appeared
My computer has a virus, according to a sign that appeared on the screen I have a three year contract with the Geek squad program. (Also I should add that I am an 81 year old woman.) My question is do… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Ineed Help NOW PLEASE. I am 89 years old & can not be without
Ineed Help NOW PLEASE. I am 89 years old & can not be without a phone. Please cancel my order and restore my OLD #. I do not want refund of 19.99. I live alone and must have my old # XXXXX to me and m… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
When I clicked on my HotMail icon today to go to my account
When I clicked on my HotMail icon today to go to my account the following appeared Oops! by167w.bay167.mail.live.com seems to be having issues. Suggestions: • Retry the URL • Search the Web I did the … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am looking for medical record templates to keep all my extensive
I am looking for medical record templates to keep all my extensive medical records, descriptions, doctor lists, xrays, other related physicXXXXX XXXXXsts, and diagnosis... I want a form to use repeate… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I purchased Microsoft Office Mac 2011 online. I installed
I purchased Microsoft Office:Mac 2011 online. I installed it on my laptop from an online source. The CD has arrived and I have installed the application on my Desktop Computer. The information says th… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
my dvd recorder used to record dvd+r and -r but now will only
my dvd recorder used to record dvd+r and -r but now will only record on -r also it will not finalize my dvds. the data is on the disk you can see it. but when i put it in a dvd player it does not work… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Help every since I deleted my old aol desk tops to use
Help every since I deleted my old aol desk tops to use your new desk top I cannot read or send e mail, I keep getting a message to sign in, but then the program rejects my sign in information I tried … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
How do I expand Auto Text to hold more information I am a
How do I expand Auto Text to hold more information? I am a medical transcriptionist and I need to store hundreds of doctor's names and addresses, hospital addresses, physical therapists addresses, etc… read more
Ben M
Ben M
Associate Degree
322 satisfied customers
I have a compaq presario computer - a few weeks ago, the computer
I have a compaq presario computer - a few weeks ago, the computer crashed . I got most of the stuff back - with the exception , microsoft word , office p , office ex . The icons are still on the desk … read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I cannot send emails . an error552--#0x800CCCD ,comes up &
I cannot send emails . an error552--#0x800CCCD ,comes up & I am lost. Cox told me to contact you.… read more
Brett Philp
Brett Philp
IT Architect
Bachelor\u0027s Degree
145 satisfied customers
About 2 or 3 years ago I purchased an Acer computer ( new
About 2 or 3 years ago I purchased an Acer computer ( new ) which came with a WORD disc. My computer recently crashed and the technician had to reinstal Windows XP. He wasn't able to instal the word p… read more
Claws224
Claws224
CIO
5,160 satisfied customers
This is my first web site construction, where do I find How
This is my first web site construction, where do I find 'How to get started' in simple language… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Help I have a dell computer and printer. The printer is
Help I have a dell computer and printer. The printer is about to be dropped kicked right into the nearest river if someone can not come up with some help. I have tried to talk to customer service. Fat… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x