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I have windows 7 on my pc. I cannot attach photos or scans…

Customer Question
I have windows 7...

I have windows 7 on my pc. I cannot attach photos or scans to outgoing e-mails. Have I missed an update?

Technician's Assistant: What's the brand and model of your computer?

Hp pavilion p2-1105 PC

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

I keep reading on google about a 2013-2016 update. I cannot make anything work

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's all

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
1/4/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,476
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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