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Can't log in to laptop H-P computer since update a while…

Customer Question
Can't log in to...

Can't log in to laptop H-P computer since update a while back. don't remember password ***** log now

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

H-P, windows 10

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No, wasn't able to log in after last update about 2 months ago

Submitted: 6 months ago.Category: Computer
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Answered in 4 minutes by:
1/4/2018
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,495
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Do you get an error or email address on the HP login screen?

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Customer reply replied 6 months ago
How would you do that if I can’t log on
Customer reply replied 6 months ago
how can u access my laptop if I can't log on
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago

that is just an additional option in case you need it.

Do you get an error or email address on the HP login screen?

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Customer reply replied 6 months ago
what can I do to get help?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago

Do you get an error or email address on the HP login screen?

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Customer reply replied 6 months ago
log in screen says "you can't log in to your device right now. Go to account.live.com to fix problem or try the last password ***** used on this device"
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Okay, I can help you with that.
What is your email address?
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Okay, thank you.
I need to have a reset code sent to you. Can you receive text on your phone number ending in 90?
If yes what is that full number please?
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Customer reply replied 6 months ago
Cannot access email on phone, just on main computer
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Okay, I can have them call you with the code.
What is the phone number ending in 90?
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Customer reply replied 6 months ago
That is a land line
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Okay, I will have them call now. Have a pen and paper handy to write down the code. When you get the code reply to me here with the code please.
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Customer reply replied 6 months ago
Ok, ready
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Ok
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Did you get the code?
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Customer reply replied 6 months ago
No, no one has called.(###) ###-####
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Okay. I resubmitted the code request.
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Customer reply replied 6 months ago
Ok, thanks
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
The phone number option does not seem to be working. Is there many way that you can open your email inbox. Do you know that password?
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