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My SKYPE does not work. It says Oops, I give feedback, but…

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Hi, My SKYPE does...

Hi, My SKYPE does not work. It says Oops, I give feedback, but you do not respond. I start again and it still does not work. It is very important to me to be able to be in touch with my children who live far away

Technician's Assistant: When did you last update Skype?

I do not know but maybe it needs an update. Can you do that for me?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No I have described my problem.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/4/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Have you tried reinstalling the program?

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Customer reply replied 7 months ago
Hi, I hope you can help me to perhaps update my skype and allow me to connect with my children
Customer reply replied 7 months ago
No I cannot pay
Customer reply replied 7 months ago
Can you help me?
Customer reply replied 7 months ago
What is happening?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Which Operating system are you running?

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Customer reply replied 7 months ago

Hi, My SKYPE does not work. It says Oops, I give feedback, but you do not respond. I start again and it still does not work. It is very important to me to be able to be in touch with my children who live far away

Technician's Assistant: When did you last update Skype?

I do not know but maybe it needs anupdate. Can you do that for me?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No I have described my problem.

Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 7 months ago
I tried reinstalling the program but without success and could not seem to understand what was needed from me
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Which Operating system are you running?

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Customer reply replied 7 months ago
you can connect with me remotely.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

I sent request for remote service. Please accept it then follow steps here to connect with me

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Customer reply replied 7 months ago
I accept
Customer reply replied 7 months ago
I have already described my problem
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Please accept the request to proceed with remote session, you do not have to write it that you accept rather you need to click the remote offer i sent to accept the offer then follow the steps here to connect with me

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Customer reply replied 7 months ago
The problem is I cannot pay the 52 dollars
Customer reply replied 7 months ago
Does that mean that you cannot help me?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

  1. Uninstall Skype

  2. Go to http://skype.com

  3. Download the latest version and install it

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