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Just upgraded memory on a D531 Latitude but I am only

Customer Question
Just upgraded memory on...

Just upgraded memory on a D531 Latitude but I am only getting a reading of 4GB

Technician's Assistant: What Operating System (OS) are you running on your Latitude?

Windows 10 suppose to be able to take 4gb one on the front side and the onther under the keyboard.

Technician's Assistant: What have you tried so far with your Latitude? Have you installed any updates recently?

Yes I did when I was done with the one 2GB on the back side I tried it and I was getting 2/50 GB then an went to the one under the Keyboard took out the .50 and replace it with a 2GB then tried again and all I get now is 2GB

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Well maybe trying to installs an SSD240GB later

Submitted: 6 months ago.Category: Computer
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Answered in 13 minutes by:
1/4/2018
Tech Support Specialist: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-wq2zxjue,

Thanks for using JustAnswer. I am happy to assist you with this issue. Although Windows 10 can support more Ram, your motherboard does not. Please see chart below for Windows 10 limit, as well as a link to the memory guide for your Dell Latitude D531 that explains it's maximum limit of 4GB and details about the specifications.

Windows limits:

Physical Memory Limits: Windows 10

Limit on X64

Windows 10 Enterprise4 GB2TB

Windows 10 Education4 GB2TB

Windows 10 Pro4 GB2TB

Windows 10 Home4 GB128GB

Your Dell Latitude D53 Limitsupported:

http://www.crucial.com/usa/en/compatible-upgrade-for/Dell/latitude-d531

This is why you are only seeing the 4GB max supported.

Please reply with any questions.

Regards,

Sheri-Expert

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