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It is not my computer but my google pixel phone. I can not…

Customer Question
It is not my...

It is not my computer but my google pixel phone. I can not unlock my phone

Technician's Assistant: When were you last able to use your phone?

This morning but my phone is new and I was trying to learn the different ways to use. I was trying to open by either thumb print or voice. Now I cannot open.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do I do a factory reset?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Computer
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Answered in 10 minutes by:
1/4/2018
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 769
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

On the lock screen, if you swipe up do you have the option to enter a pin number or draw a pattern?

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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
I just got this phone and why do I have to pay a $39.00 charge to fix it?
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago

That is for an optional remote access service that would not help in this case so you can ignore it. This is JustAnswer, we are a paid support service, but you have already paid all you owe. On the lock screen, if you swipe up do you have the option to enter a pin number or draw a pattern?

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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
I was able to enter a pin and I am unlocked
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago

Great, now go to settings and you can remove the Finger print and voice unlocks in the "Security" section

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Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago

Still with me?

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Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago

Once you do this, you will be able to use your phone as you did normally.

Would you mind rating my service from 1-5 stars at the top of your screen?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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