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My system crashed and I've recovered most of my e-mail

Customer Question
My system crashed and...

My system crashed and I've recovered most of my e-mail addresses, but I can't access others. Not sure what is going on.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm not sure. I can give you my phone number. My actual number is(###) ###-#### I also have a preferred number which is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so. Thanks

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
1/4/2018
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,414
Experience: Network and System Administrator, IT Consultant
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Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

What is the email address that you are unable to access?

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Have you tried using recovery at AOL.com to get your password?

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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