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Can you help me with my new Lenovo thinkpad? The latest one…

Customer Question
Can you help me...

Can you help me with my new Lenovo thinkpad?

Technician's Assistant: What Operating System (OS) are you running on your ThinkPad?

The latest one I guess, I just purchased it new

Technician's Assistant: What have you tried so far with your ThinkPad? Have you installed any updates recently?

The updates were all installed automatically while setting up. I am only trying to figure out how to use the @ symbol on the keyboard. It is under the 2 and none of the ctr allow me to access it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That‘s all for now

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
1/4/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,969
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Did you try holding the SHIFT button and then pressing 2?

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Customer reply replied 6 months ago
of course, I get “
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Hold the SHIFT key and press the two buttons above ?/ on the right side of keyboard besides the second SHIFT button.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

The two besides on the right of L

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Customer reply replied 6 months ago
Nope...
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

What layout is the keyboard?

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Customer reply replied 6 months ago
German
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

You will need to change the keyboard layout.

See steps 1 to 8 from here: https://www.windowscentral.com/how-change-your-keyboard-layout-windows-10

The German layout is the keyboard, but it looks like it is set to something else from within Windows.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Also from what i am seeing the @ symbol is the Q key on german layout, so try pressing and holding SHIFT Q as well.

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