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My Google home stopped controlling my leviton switches. It…

Customer Question
My Google home stopped...

My Google home stopped controlling my leviton switches. It tells me there is an error

Technician's Assistant: How old is the appliance? Have you gotten error messages before?

But it still controls all other devices

Technician's Assistant: Do you plan on doing the work yourself?

Installed switches 3 weeks ago

Technician's Assistant: Anything else we should know to help you best?

Google home is year old

Submitted: 6 months ago.Category: Computer
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Answered in 5 hours by:
1/4/2018
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,333
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

Try restarting all network equipment including your wireless router and let me know if that resolves the glitch?

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Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
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Customer reply replied 6 months ago
I did that before contacting you. I also tried to delete switch from Google home app and reinstall it but nothing worked.
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

Are you using a 2.4 GHz or 5GHz wifi network?

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

Have you tried resetting the switches?

This is normally done by holding down the top of the paddle (in the "on" position) for around 7 seconds, the light should change to amber and start blinking after the switch released - depending on which Leviton switches you are using.

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Customer reply replied 6 months ago
I use 2.4ghz network and I did reset switches and reinstall them on Google home app.
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

What is the model number of your Leviton switches?

Are they all the same type?

Are any switches working at all?

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Customer reply replied 6 months ago
Dw6hd is the model#. Have 2 of them and neither is working. I have 2 more other brand and they are working fine. Also nest thermostat is working fine and Google TV. Only leviton switches not working
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

How long have you had the 2 older switches?

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Customer reply replied 6 months ago
All 4 switches are installed same day less than month ago
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

If resetting the switches did not work then the only other logical explanation is that they are faulty, and they can be returned under warranty.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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