Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My internet does not work. I can’t use my internet. Model no…

Customer Question
My internet does not...

My internet does not work

Technician's Assistant: What computer or device are you trying to connect?

I can’t use my internet

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Model no is VE 427,where can I see the os

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just today. I tried to restart it, turn it off, nothing happened

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that I would like my internet works, I have some paper works to do.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 hours by:
1/4/2018
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,348
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

What type of internet do you have?

e.g. cellular or broadband?

Are you using a wireless router? If so, what is the make and model number of it, and what is the status of the lights on it?

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,348
20,348 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Sever error can't get into my account. Can't get into my
Can't get into my account it said I have a server error. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,171 satisfied customers
Won't turn on- power button on and lights up but nothing on
Won't turn on- power button on and lights up but nothing on screen … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I turned it on and after the Asus sign it's a black screen.
I turned it on and after the Asus sign it's a black screen. Can't turn it on. Do I have a bug ??? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I bought a computer from Blair technology and can't remember
I bought a computer from Blair technology and can't remember where I wrote it down. The computer gives me a hint, but I can't remember. I have never used the computer. Blair says they can't help with … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My computer won't turn on, I don't have good internet and
My computer won't turn on, I don't have good internet and after my computer downloaded, verified and then started installation it couldn't complete. Now it just keeps trying to restart and can't. It a… read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
Games not downloading. Ipad where do I find the rest. How do
About 3 to 4 days. I googled prob and tried all the suggestions … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
700 satisfied customers
I am receiving a "wait image" message on my samsung clp 620
Hi I am receiving a "wait image" message on my samsung clp 620 printer … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
Paper jam message will not clear. Follow steps, turn off
Paper jam message will not clear. Follow steps, turn off then back on. Nothing but error message again. No noise are anything. Unplugged open all up no paper jam re assemble still error message … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
My gateway is stuck in automatic repair screen. Can't get
My gateway is stuck in automatic repair screen. Can't get around it. I've tried unplugging and restarting. … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Are you there. Dell laptop windows 10. Dont remember and not
No it was slow i did minimal restart and now can't login … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I️ was just watching youtube and my computer was running
I️ was just watching youtube and my computer was running fine and everything. All of the sudden the screen goes black and all the lights on my computer turned off and I️ can't get the computer to turn… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I have a Epson XP-410 printer/scanner. When I try to print i
Hello, I have a Epson XP-410 printer/scanner. When I try to print i get a message saying, "paper out load paper". The printer has paper, I've looked for help and found some people say it's windows 10.… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
MY Epson WF 2630 whenever I push the Print Button on my
MY Epson WF 2630 whenever I push the Print Button on my computer the printer begins to print but does not do so and the page goes through the printer without printing anything and then the printer imm… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Lenovo laptop, screen is black, it is a think pad, pro
it is a think pad, pro windows - where do i find the model and operating system? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My Surface RT has stopped working while typing in an email
My Surface RT has stopped working while typing in an email message to send. If turned off and then on, the email page is re-displayed. (several times). Nothing will work. The surface was purchased on … read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have a emac 0S10.4.11. When I click on the Foxfire icon
I have a emac 0S10.4.11. When I click on the Foxfire icon in the tool bar nothing happens. It use to bounce a few times and the email would come up as well as everything else I was interested in on th… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I was mid job on my printer and I ran out of paper, when I
I was mid job on my printer and I ran out of paper, when I put more paper in I got a message that the paper had jammed. I looked in the front section and could not see it so I pulled the back section … read more
Help Desk Tech
Help Desk Tech
Master\u0027s Degree
62 satisfied customers
I have a Dell All-In-One Printer 924. It throws up a ...
I have a Dell All-In-One Printer 924. It throws up a message saying that there is a Paper Jam.There is no paper jamming it. It will not let me print anything. The inks are low...would changing them he… read more
Kraig Grayson
Kraig Grayson
CEO/Webmaster
Diploma (Honours)
138 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x