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I have 'moved' 5 video files that I personally created this…

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I have 'moved' 5 video...
I have 'moved' 5 video files that I personally created this morning, from my Samsung Galaxy 6S to a new 64GB android fitting pen drive.
the first 2 video files relocated just fine, but the other 3 didn't and won't open, saying the codec is not readable.
The 3 files are showing content of approx 220mb which would be correct but Im not able to play the last 3 videos!Q; How can i restore or play the 3 videos now ONLY on my Pendrive?(i regret not making a copy to then move but want to reduce storage on my phone so opted to JUST move the files!)Please help me!thank you
Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
1/4/2018
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,626
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

On what computer or device are you trying to play the video files that are stored on the pen drive?

What file format are the movies in?

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Customer reply replied 7 months ago
I'm using a Microsoft Surface Pro 3file format for all 5 video files = MP4cheers
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Is the pen drive connected to the Surface, or some other device?

If you move the movies back to the Surface, do they open ok from there?

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Customer reply replied 7 months ago
Pen drive is currently attached to Surface.... the other end of the pen drive attached to Android!
When I tried to view it again back on the phone , off the pen drive it didn't work.
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

So the pen drive is attached to both devices at once?

What is the make and model number of the pen drive?

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Customer reply replied 7 months ago
No not at the same time! You can directly ACCESS one device at a time.
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Ok, I was confused by your previous statement "Pen drive is currently attached to Surface.... the other end of the pen drive attached to Android" - it sounded as though the pen drive was attached to the surface and the Android!...

What is the make and model number of the pen drive?

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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