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I have an Asus G20. I bought it 2 years ago for

Customer Question
Hello...I have an Asus...

Hello...I have an Asus G20. I bought it 2 years ago for gaming...mostly WOW. I was playing today when it just shut down...dead

Technician's Assistant: What exactly is frozen or not starting up for you?

Not starting up...looks like the power brick is working...but not sure

Technician's Assistant: What Asus model do you have? And the Operating System (OS)?

Windows 10...model G20

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Thought maybe it needed to cool off. Switched power strip...nothing else...first time

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have not broken the seal

Submitted: 1 month ago.Category: Computer
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Answered in 2 minutes by:
1/4/2018
Tech Support Specialist: RussellA, Information Systems Manager replied 1 month ago
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 274
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

First, go and make sure that everything is plugged in, on both ends of the power supply(s), both in the wall and into the computer, and try that. Don't just look, but physically check, especially in the case of the ones that attach to the computer case. You might of maybe unplugged something by accident. It's a simple check.

Next, check that you are even getting power to that wall socket, by pugging in a light or something. A circuit breaker or fuse in your house could of popped or blown. It does happen, especially if you have too many items running off of it. Just go into the circuit breaker/fuse box, trace down which circuit breaker/fuse supports that wall plug, turn it off, then back on, or in the case of the blown fuse, replace it w/the proper one. Try that. If you are running an electrical bus strip, or some kind of power surge protection, check that it is OK w/a light or something too, since they general come w/a built in resettable circuit breaker. Generally switching it off and on will reset it, via it's built in switch.

Next unplug the power supply(s) from the wall end, and leave it so for a minute or two. Then re-plug them back in, making sure the connectors are fully plugged into the wall and case, and try turning the computer on.

Finally, if you have one, use a voltage meter/multi-meter, measure for any voltage coming out of the power supply(s), to see if they are putting out any power.

If all this doesn't work, then it has to be something in the computer itself them, which may of failed.

These are simple things that I would do myself. I have had my own computer suddenly go dead one time, not the G20, but a much bigger more power hungry one, and it turned out to be a simply circuit breaker being popped out due to, too many items plugged into that circuit.

I hope one of my suggestions help and Good Luck.

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Tech Support Specialist: RussellA, Information Systems Manager replied 1 month ago

If you are satisfied please mark this as answered, or if you have any further questions, please don't hesitate to open another query directly with me.

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Tech Support Specialist: RussellA, Information Systems Manager replied 1 month ago

I hope these steps help you in rectifying your issue. If you are satisfied please mark this as answered so I can get compensated for my time, or if you have any further questions, please don't hesitate to open another query directly with me.

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RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 274
274 Satisfied Customers
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

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