Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have an Asus G20. I bought it 2 years ago for

Customer Question
Hello...I have an Asus...

Hello...I have an Asus G20. I bought it 2 years ago for gaming...mostly WOW. I was playing today when it just shut down...dead

Technician's Assistant: What exactly is frozen or not starting up for you?

Not starting up...looks like the power brick is working...but not sure

Technician's Assistant: What Asus model do you have? And the Operating System (OS)?

Windows 10...model G20

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Thought maybe it needed to cool off. Switched power strip...nothing else...first time

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have not broken the seal

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
1/4/2018
Tech Support Specialist: RussellA, Information Systems Manager replied 7 months ago
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

First, go and make sure that everything is plugged in, on both ends of the power supply(s), both in the wall and into the computer, and try that. Don't just look, but physically check, especially in the case of the ones that attach to the computer case. You might of maybe unplugged something by accident. It's a simple check.

Next, check that you are even getting power to that wall socket, by pugging in a light or something. A circuit breaker or fuse in your house could of popped or blown. It does happen, especially if you have too many items running off of it. Just go into the circuit breaker/fuse box, trace down which circuit breaker/fuse supports that wall plug, turn it off, then back on, or in the case of the blown fuse, replace it w/the proper one. Try that. If you are running an electrical bus strip, or some kind of power surge protection, check that it is OK w/a light or something too, since they general come w/a built in resettable circuit breaker. Generally switching it off and on will reset it, via it's built in switch.

Next unplug the power supply(s) from the wall end, and leave it so for a minute or two. Then re-plug them back in, making sure the connectors are fully plugged into the wall and case, and try turning the computer on.

Finally, if you have one, use a voltage meter/multi-meter, measure for any voltage coming out of the power supply(s), to see if they are putting out any power.

If all this doesn't work, then it has to be something in the computer itself them, which may of failed.

These are simple things that I would do myself. I have had my own computer suddenly go dead one time, not the G20, but a much bigger more power hungry one, and it turned out to be a simply circuit breaker being popped out due to, too many items plugged into that circuit.

I hope one of my suggestions help and Good Luck.

Ask Your Own Computer Question
Tech Support Specialist: RussellA, Information Systems Manager replied 7 months ago

If you are satisfied please mark this as answered, or if you have any further questions, please don't hesitate to open another query directly with me.

Ask Your Own Computer Question
Tech Support Specialist: RussellA, Information Systems Manager replied 7 months ago

I hope these steps help you in rectifying your issue. If you are satisfied please mark this as answered so I can get compensated for my time, or if you have any further questions, please don't hesitate to open another query directly with me.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask RussellA Your Own Question
RussellA
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 275
275 Satisfied Customers
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

RussellA is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was playing World of Warships and everything went black.
I was playing World of Warships and everything went black. GPU fan went hi speed. … read more
Micky
Micky
Lead Systems Administrator
High School or GED
101 satisfied customers
Vb. Laptop stays on "Shutting Down" mode. Not that I can
vb JA: What's your objective for this VB project? Customer: Laptop stays on "Shutting Down" mode JA: Anything else you want the programmer to know before I connect you? Customer: Not that I can think … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My thinkpad wont turn on. I sent it for service some 6
my thinkpad wont turn on. I sent it for service some 6 months ago … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a gaming monitor and a gaming desktop pc we had it
I have a gaming monitor and a gaming desktop pc we had it working at Christmas my son download GTA played on it then turned it off come two days later all it say now is ( no hdmi input or no signal in… read more
Sheri
Sheri
Bachelor\u0027s Degree
678 satisfied customers
I️ was just watching youtube and my computer was running
I️ was just watching youtube and my computer was running fine and everything. All of the sudden the screen goes black and all the lights on my computer turned off and I️ can't get the computer to turn… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Why would my other ASUS laptop decide, at about 9:45 am this
Why would my other ASUS laptop decide, at about 9:45 am this easter morning, decide (while I was deleting unwanted clutter emails) decide that, all of a sudden, while plugged into wall electricity, de… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can no longer switch it on!! About two weeks, I took it to
I took it to a local computer repair store who said because it is more of a tablet he couldn't help, but he thought the on/off switch was the problem … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have an old Viacom V2 Premier cpu. I use Windows XP SP3.
I have an old Viacom V2 Premier cpu. I use Windows XP SP3. I have Pentium(R) Intel(R) and Pentium 4CPU 3.20 GHz and 3.196GHz w/448 MB of RAM. My PC can shut down at any time without warning. Seems to … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an ideacentre B500 that has started shutting itself
I have an ideacentre B500 that has started shutting itself off. When booting from cold it will commonly shut down after 30 minutes or so but it still has power - based on the light on the power switch… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
my new ACER aspire laptop stopped working last night. i was
my new ACER aspire laptop stopped working last night. i was playing a game and shut it down to eat dinner and when i went to start it back up, it will not start up now. the power light comes on but th… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Sony laptop Model #PCG-71921 (VGN-NW350-F) S/N 27506037(NNN) NNN-NNNN
Sony laptop Model #PCG-71921 (VGN-NW350-F) S/N 27506037(NNN) NNN-NNNN(18 moths old) Depress power switch, nothing happens - no fan, no led lights, no beeps, nothing -dead. Charger brick has green led,… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Hello i am playing this game called World of warcraft and lately
Hello i am playing this game called World of warcraft and lately my laptop's screen shuts down randomly. i am reinstalling it and it says "Insufficient CPU" is this what creates the above problem?… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
I have a Satellite Pro L300 with Vista basic loaded and I am
I have a Satellite Pro L300 with Vista basic loaded and I am having an issue when playing music, video, skype video calling etc. It is like it gets jammed and whirrrrs what ever is playing intermitten… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
After using the win7 upgrade kit on my Acer 8930 I installed
After using the win7 upgrade kit on my Acer 8930 I installed WoW. Now after an average 10 minutes of playing the laptop turns off completely, does not shut itself down just off but will turn on again … read more
C.Martin
C.Martin
IT Consultant
Bachelor's Degree
453 satisfied customers
My gateway started shutting off without warning............
My gateway started shutting off without warning............ I was asked to repair by restoring which I did. It still shut down. I use my laptop exclusively plugged into wall............without the bat… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
My HP Phtosmart D7160 died suddenly. We had a brief (nano seconds)
My HP Phtosmart D7160 died suddenly. We had a brief (nano seconds) power surge two days ago and it hasnt worked since. It is plugged into a surge protector and everything else plugged into same works,… read more
KY Computer Guy
KY Computer Guy
Information Technology Manager
Vocational, Technical or Trade Scho
36 satisfied customers
I have a home built computer, 160gig hard dr.,2gig ram,512meg
I have a home built computer, 160gig hard dr.,2gig ram,512meg video card,win. xp, it will run as long as I need it, but when I play a game(painkiller,farcry,any pc video game) and after 10 min. it pow… read more
Larry the Geek
Larry the Geek
Break-Fix Technician
Vocational, Technical or Trade Scho
91 satisfied customers
Hello ) Built my own computer two years ago and for roughly
Hello :) Built my own computer two years ago and for roughly a year and a half experienced little to no problems. Then my power supply started to ramdomly shutdown while playing my online games. Somet… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x