Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

It's not my computer. It's your program. I can't order

Customer Question
It's not my computer...

It's not my computer. It's your program. I can't order online. I provided all the info necessary, & when I got to the end , there was no "submit" box. So, I'm wondering if you peopleevengot my order in the firest place.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It's not my computer. It's your program. I provided all the info9 necessary & ordered

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It's not my computer. It's your program. I don't know how else to contact you people. I place an order & can't fin d a box marked "submit." So where did my order go? See if you can find it. I provided all the necessary info about 5 days ago. Never heard from you to donfirm.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO. just help or forget it.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 hours by:
1/4/2018
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,937
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I keep getting phone calls saying it's Microsoft and they
I keep getting phone calls saying it's Microsoft and they need to get in mt computer. Then yesterday, they said I had a virus and they were going to shut down my access. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
A few moments ago I received a message from someone
A few moments ago I received a message from someone representing himself as with Microsoft in Fresno, CA, advising me my computer is affected by a virus. Something about this seems phony to me and I'm… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Does the license on any product ever expire. Reason for
Does the license on any product ever expire. Reason for asking, I got a phone call stating that a license will expire soon. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I wish to protect my Yahoo/email account per instructions
I wish to protect my Yahoo/email account per instructions from Yahoo. But I have never had a password. I simply log-in... I have attempted to use their prescribed 'substitute' for protection but do no… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I was wondering why I seem to not being responded too
Hello I was wondering why I seem to not being responded too at all, I sent a mail in payment and it's been a week now and I can send messages but nothing seems to be coming back at all period...Messag… read more
Josh
Josh
Support Specialist
21,937 satisfied customers
Why have all my entries under Purchases suddenly disappeared???
Why have all my entries under Purchases suddenly disappeared??? I need that info which means tracking numbers, etc. Sarah… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
I have made a Google website for our church but cannot get
I have made a Google website for our church but cannot get google to search the website correctly so that people can search the name. I have tried to follow all the directions but I must have missed a… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I was looking in search today for emails..and I saw that they
I was looking in search today for emails..and I saw that they weren't there..so I looked further.. into the search with other emails that r important and they are gone too..I never deleted them..I am … read more
Josh
Josh
Support Specialist
21,937 satisfied customers
I can't log into my email account. I have followed all the
I can't log into my email account. I have followed all the instructions set out by the 'help support'. This has never happened before & I have never experienced 'hacking'. I am concerned but my comput… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
My hotmail account was blocked for some reason months ago and
My hotmail account was blocked for some reason months ago and i still have not heard back after i submited a request to unblock my account. I made that account so long ago, it has all my personal info… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Ive not been able to log into my account for a couple of weeks. Im wonde
I've not been able to log into my account for a couple of weeks. I'm wondering if it's been compromised somehow. Not long ago, an ad for a Silverado truck was placed on Craigslist and I received the e… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I cant believe I did it, but I did. I set up a password that
I can't believe I did it, but I did. I set up a password XXXXX I have either mistyped or forgotten and now cannot get back into my computer, which I recently purchased. It's an HP p6330f with Windows … read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I have a website that sends out email but my email keeps ending
I have a website that sends out email but my email keeps ending up in people's junk email folder. My site is not listed on any blacklists. Where does outlook determine what is spam and what is not? Ar… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
my service for residential phone doesnt have any phone calls
my service for residential phone doesn't have any phone calls go thru==I have just had my phone line fixed less than a week ago and it was an outside repair between your office and a box near your off… read more
Mark
Mark
High School or GED
640 satisfied customers
I want to print my group email as it is shown on the screen
I want to print my group email as it is shown on the screen in descending order by tele #. But it prints a ramdon selection. No What?… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I posted a question before Christmas about finding a grant
I posted a question before Christmas about finding a grant to buy a laptop. I am in private psychotherapy practice. My question was responded to but not answered and I haven't heard more.… read more
Wayne Brasch
Wayne Brasch
Accountant and Business Consultant
Master Degree
718 satisfied customers
write a C++ program to find the maximum, minimum, and to calculate
write a C++ program to find the maximum, minimum, and to calculate the mean, mode (use simplified equation), variance and standard deviation for a set of data ( the grades for a class of 20 students)… read more
patrick_v
patrick_v
Co-Founder
Bachelor's Degree
242 satisfied customers
just got john ds answer to my problel .to remove ...
just got john d's answer to my problel .to remove highligted text under the icons. did not work… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x