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I went to update my Bluetooth button driver and it said no…

Customer Question
I went to...

I went to update my Bluetooth button driver and it said no longer available now my Bluetooth will not work

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

HP notebook 15

Technician's Assistant: What have you tried so far with your 15?

Nothing but trying to get it up dated

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
1/3/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Just to clarify, are you running Windows 7, 8 or 10?

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Customer reply replied 6 months ago
10
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

OK, and do you know the exact model number of this HP laptop?

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Customer reply replied 6 months ago
I have already paid for service on this computer....so I don't think I want to pay anymore thanks anyway
Tech Support Specialist: Shefin, Computer Support Specialist replied 6 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,608
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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