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I have one (or two) licenses, but am now on a new pc and…

Customer Question
I have one (or...

I have one (or two) licenses, but am now on a new pc and need help getting dns here

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Windows 10 dell latitude 3570 licenses would be under Burton Strom or M & T Mfg. Co.

Technician's Assistant: What have you tried so far with your Latitude? Have you installed any updates recently?

I have no dragon software on this computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Licenses would be: Burton Strom and/or M & T Mfg. Co.

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
I need to transfer DNS to this new PC.
Customer reply replied 7 months ago
The original DNS was on discs. This pc does snot accept discs.
Customer reply replied 7 months ago
will you be able to look up my licenses and install ???
Customer reply replied 7 months ago
I found this serial number in my files: A309A-G00-F177-EQD8-EB
Answered in 2 hours by:
1/4/2018
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 7 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Can you give me more information about the DNS you need, what error are you getting?

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Customer reply replied 7 months ago
Please re-read my messages. I think you skipped the gist of it !!!
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 7 months ago

Maybe I don't understand the question, Ill let other expert to help you.

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Tech Support Specialist: David L, Systems Engineer replied 7 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Do you have the original discs and a USB drive with at least 4 Gigabytes of free space?

Also, what version of Dragon are you planning on installing on the new computer?

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Customer reply replied 7 months ago
I cannot find the discs. All I have is this serial # in my notes: A309A-G00-F177-EQD8-EB
Tech Support Specialist: David L, Systems Engineer replied 7 months ago

Do you have an account with Nuance/Dragon or have you ever downloaded software from them?

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Customer reply replied 7 months ago
Never downloaded. Prior licences might be under Burton Strom or M& T mfg co
Tech Support Specialist: David L, Systems Engineer replied 7 months ago

Ok, thanks. Then before we can move forward with installation you will need to obtain replacement media from Nuance/Dragon. Most likely there is an account under the company contact names you mentioned above. I would recommend calling them at(###) ###-####or contacting Nuance/Dragon online at the following link: click here

Another option would be to capture the images from the old computers that have Dragon on them the applying the images to the new computers - which may work however you will end up with an older operating system on the computer if you opt for that option.

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Tech Support Specialist: David L, Systems Engineer replied 7 months ago

Hello,

Do you still need assistance?

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