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I have tested my computer speaker. It works on other apps…

Customer Question
I have tested my...

I have tested my computer speaker. It works on other apps but when I try to use Skype I cannot hear the person on the other end of the call, either with or without headphones

Technician's Assistant: When did you last update Skype?

I have Windows X so it is pre installed. I have done recents updates but not skype specifically

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just that I can see the other person, '

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
1/3/2018
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,117
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Customer reply replied 6 months ago
Summary of issue - when I place a Skype call, I can see the other person.
I cannot hear the other person.
Other person cannot hear me without headphones
Other person can hear me with headphones
Other person cannot see me
Other person can see the screen when I use screen share mode.When I make a test echo call, the call connects but I can't hear anything, either with or without headphonesThe issue I NEED fixed is that I need to hear the other person.
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago

Do you face this problem with every caller on Skype?

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Customer reply replied 6 months ago
I have tried with another user and the same thing happens on the echo test call
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago

Do you have a microphone attached to the headphone or computer, because without that no one can hear you?

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Customer reply replied 6 months ago
The other person can hear me when I use headphones. I cannot hear him with or without headphones
Customer reply replied 6 months ago
My computer has a built-in microphone and that does work when I test it (Cortana, voice recording, etc)
Customer reply replied 6 months ago
Are you still here? it's been 25 minutes without anything.
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago

Sorry for the late reply, do you have tried to uninstall and reinstall Skype?

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Customer reply replied 6 months ago
It's part of windows X so I'm not sure if I can
Customer reply replied 6 months ago
I have tried appwiz.cpl but it doesn't give me skype as an uninstall option.
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago

What is Windows X, the last version of Windows is 10?

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Customer reply replied 6 months ago
it is
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
I do still need help.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Can I connect to your computer to fix the issue?

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