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Can't access my account. lost my password for it. Set up…

Customer Question
Can't access my account...

Can't access my account. lost my password ***** it. Set up another to try to access it but didn't work. The accounts are [email protected] &*****@******.***

Technician's Assistant: What exactly are you having trouble accessing?

The first one

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Windows7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

6 months went through the stuff for lost password. My wife set the account but she passed after alzheimers about three months ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
1/3/2018
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,158
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Do you have tried to reset the password ***** your original email address?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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