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I need help transferring files from old computer to new. Old…

Customer Question
I need help transferring...

I need help transferring files from old computer to new

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Old is a HP Windows 10 new is Lenovo Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Lenovo has a transfer program that asks for PIN number on old system. Settings shows no PIN number. I called support with Lenovo and they want $100.00 to transfer. Is that the only way to get this done?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My speaker doesn't work on this computer.

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
1/3/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,709
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there. My name is***** am sorry that you are having this problem. I will be happy to assist you with it. Please give me just a moment to review your question.

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

I'm sorry, but if you don't know the pin number that the app is asking for, there is no fast and easy way to get this done. I can do this for you for less than $100. I can do it for approximately $75 total. It will take quite some time depending on how many files you have. Please let me know if you'd like to proceed.

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Customer reply replied 4 months ago
I will pay that if I have to.
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

Do you see an option to request SECURE REMOTE ASSISTANCE? If so, please request and I will accept and will provide instructions for getting us connected. I'll need to connect to the old computer first.

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Customer reply replied 4 months ago
Is the $39 over and above the $75?
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

No, it's not additional. I included in that in the estimated total. It will be within a dollar or so of $75

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