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I purchased an update of Microsoft word ,Excel, etc etc

Customer Question
I purchased an update...

I purchased an update of Microsoft word ,Excel, etc etc yesterday and recievede coformation that u re4cived it and sent a coformation number. later I found it had not released my copies which were still locked out. I turned on my laptop today and it asked for a password ***** get in. I haveNEVER used a password ***** this device so ave no way of getting in . I am assuming that this is something to do with my purcs of Microsoft programss. Can you help?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

David Windows 10

Technician's Assistant: When did you last update your Word?

2/3 Months

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

NO just HELP!!!

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/3/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

PS: Please ignore any offer shown on this page; it's sent at the site's end and not by me.

Do you see an email address listed for your Windows account at the laptop screen now?

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Customer reply replied 7 months ago
no
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

PS: Please ignore any failed offer shown on this page; it's sent at the site's end and not by me.

OK, let's get started. Please open up the following website on your computer:

www.fastsupport.com/836141153
Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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