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I have lost wireless connections on my PC. Error message is…

Customer Question
I have lost wireless...

I have lost wireless connections on my PC

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Error message is diagnostics policy service is not running

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Win 7 pro 64 bit been going on for a few days but still had connections now zip nothing at all

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I loaded a Bluetooth driver as my pc does not have Bluetooth

Submitted: 6 months ago.Category: Computer
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Answered in 6 minutes by:
1/3/2018
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

Please press the Windows + R and type in services.msc and hit enter
In the Services window scroll-down to find a service with the name “Diagnostic Policy Service”. Right-click on this and select Properties
Make sure the startup is set to Automatic and that the service is started.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

If it's started and still not working please do the following

  • Click Start, click All Programs, and then click Accessories.
  • Right-click Command prompt, and then click Run as administrator.
  • Type in netsh winsock reset and hit enter
  • Please reboot your pc and test again.
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