Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I bought a new Dell PC this morning. It spent about 3 hours…

Customer Question
I bought a new...

I bought a new Dell PC this morning. It spent about 3 hours updating win10. Now when I try to log in it says 'the user profile service failed the sign in. User profile cannot be loaded." I have already logged into my Microsoft acct from another computer and that is working fine.

Technician's Assistant: What exactly are you having trouble accessing?

Anything past the login screen.

Technician's Assistant: What Dell model do you have?

Inspiron 15 7000 Gaming

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

When I started it, it said windows had to update which it proceeded to do, seemingly successfully. The computer then restarted and I have not been able to log on and use it. I am sending this message on another computer.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

???

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 21 minutes by:
1/3/2018
Tech Support Specialist: RussellA, Information Systems Manager replied 6 months ago
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

Symptoms

When you log on to a Windows 7-based or a Windows Vista-based computer by using a temporary profile, you receive the following error message:

The User Profile Service failed the logon. User profile cannot be loaded.

Resolution

Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. Before you follow the methods here, try restarting your computer and logging on with your user account again to resolve the issue. If you restart your computer and it does not resolve this issue, use the following methods to resolve this issue.

Note You must be able to log on to an administrator account to fix your user profile or copy your data to a new account. Before you resolve the issue, log on to Windows by using another account that has administrative permissions, or restart in safe mode to log on with the built-in administrator account. For more information about how to start in safe mode, visit the following Microsoft website:

Start your computer in safe mode

Hide all

Method 1: Fix the user account profileTo fix the user account profile, follow these steps:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows How to back up and restore the registry in Windows

  1. Click Start, type regedit in the Search box, and then press ENTER.
  2. In Registry Editor, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  3. In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
  4. Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.
    • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
      1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.
      2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
      3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.
    • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
  5. Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.
  6. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.
  7. Close Registry Editor.
  8. Restart the computer.
  9. Log on again with your account.

Method 2: Log on to Windows and copy your data to a new accountCreate a new account and copy the data from the old account to the new account. For information about how to do this, visit one of the following Microsoft websites:

Windows 7

Fix a corrupted user profile (Windows 7)

Windows Vista

Fix a corrupted user profile (Windows Vista)

Method 3: Delete the error SID and create a new profileTo delete the error SID and create a new profile, follow these steps:

  1. Delete the error SID.

     

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    322756 How to back up and restore the registry in Windows

    To resolve this problem yourself, follow these steps:
    1. Delete the profile by using the Computer Properties dialog box. To do this, follow these steps:
      1. Click Start, right-click Computer, and then click Properties.
      2. Click Change settings.

      3. In the System Properties dialog box, click the Advanced tab.

      4. In the User Profiles area, click Settings.
      5. In the User Profiles dialog box, select the profile that you want to delete, click
        Delete, and then click OK.
    2. Click Start, type
      regedit in the Search box, and then press ENTER.
    3. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    4. Right-click the SID that you want to remove, and then click Delete.
  2. Log on to the computer and create a new profile.
Ask Your Own Computer Question
Tech Support Specialist: RussellA, Information Systems Manager replied 6 months ago
Ask Your Own Computer Question
Tech Support Specialist: RussellA, Information Systems Manager replied 6 months ago

I hope these steps help you in rectifying your issue. If you are satisfied please mark this as answered so I can get compensated for my time, or if you have any further questions, please don't hesitate to open another query directly with me.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask RussellA Your Own Question
RussellA
RussellA
RussellA, Information Systems Manager
Category: Computer
Satisfied Customers: 275
275 Satisfied Customers
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

RussellA is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It won't let me use my password. Dell Inspiron 15 7000
No. . I think I used it last Friday and it was fine … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
We have a computer with windows vista home premium. it won't
we have a computer with windows vista home premium. it won't start up, it says "the user profile service failed the logon. User profile cannot be loaded" when you click ok it logs off, then the small … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I cant upgrade to the latest win10: error 0x8007005. Win10.
I cant upgrade to the latest win10: error 0x8007005 … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
Last win10 update caused HDMI for2nd monitor to stop
last win10 update caused HDMI for2nd monitor to stop working … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a dell Inspiron 15 7000 The audio is not working What
I have a dell Inspiron 15 7000 The audio is not working What do I try.? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have an existing, old laptop running Win10 Pro 32 bit. I
I have an existing, old laptop running Win10 Pro 32 bit. I have just bought a new laptop runing Win10 Pro 64 bit. I would like to transfer my existing subscription to Office 365 to the new laptop. How… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Bought my new computer yesterday and while running the setup
Bought my new computer yesterday and while running the setup we received an error(###) ###-#### What's up? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I'm looking to increase virtual memory for a game program,
I'm looking to increase virtual memory for a game program … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
When I tried to open a message came up telling me that my
when I tried to open a message came up telling me that my computer cannot display this feature due to low memory. it is wrong I have a lot of memory!! Mycomputer is new and is Inspiron 24-7000 Dell 12… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I had a Win10 update 2 weeks ago. It took place at night. In
Hi Andy. I had a Win10 update 2 weeks ago. It took place at night. In the morning it started blue screen and switching of. Eventually I ended with a Refresh. Now when I do a Dell scan, it says my HD n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
When logging on, I get The User Profile Service service
when logging on, I get The User Profile Service service failed the logon user profile cannot be loaded I got on thru another user, went to sys properties, user profiles, saw ? under size, then local a… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Had been getting constantly annoying messages from Microsoft
Had been getting constantly annoying messages from Microsoft re: A Compiler C# XXXXX that was not acting properly. Followed a techie friend suggestion to "DOWNLOAD MICROSOFT UPDATES". Did so, it took … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
In windows 7 hp I cannot create a new user acct, or change
In windows 7 hp I cannot create a new user acct, or change an acct type as when i try to open the window when i click create new user acct. i get a blank window where i should get the new user acct wi… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Computer wont boot after POST - My DELL Inspiron 9300 had
'Computer won't boot after POST' - My DELL Inspiron 9300 had a working Dual-Boot of Windows XP Professional SP3 and Ubuntu (10.04), but one day, I believe possibly after installing an update to Ubuntu… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Hi, I have a Dell Inspiron 15 that I brought in mid january.
Hi, I have a Dell Inspiron 15 that I brought in mid january. Over the past couple of days, I have been unable to log into my user account as it says that the user profile has failed the logon service.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Have been using Windows 7 on a Dell Inspiron 15 for 2 weeks.
Have been using Windows 7 on a Dell Inspiron 15 for 2 weeks. Been great. Today on attempted start up it says User Profile Service service failed the login. User profile cannot be loaded. If I press OK… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have been using MS Outlook/Connector to access my msn hotmail
I have been using MS Outlook/Connector to access my msn hotmail acct for 4 years. Now I haven't been able to recieve or send mail for 5 days. When I start outlook, the sign in window pops up. It used … read more
Over-Certified PC Tech
Over-Certified PC Tech
System Administrator
Associate Degree
298 satisfied customers
I bought my wife a new computer and setting it up, aol didnt
I bought my wife a new computer and setting it up, aol didn't accept the password. So we changed the password. The new password XXXXX works on the laptop, but doesn't work on the iphone or on the new … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x