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I am trying to activate the Word program on my PC but it…

Customer Question
I am trying to...

I am trying to activate the Word program on my PC but it keep saying it sent me a code number to put in but It never appear in my e-mail msg box

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I can think of at this time

Submitted: 7 months ago.Category: Computer
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Answered in 12 minutes by:
1/3/2018
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,405
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Do you have Word as part of an Office 365 subscription?

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Have you looked in your spam/junk mail folder for the code number?

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Customer reply replied 7 months ago
I looked in the Spam /junk folder . I have not signed up for the office 365 subscription, however I thought the word was the same as the 365 subscription. Byron as you may can tell that I am not that good of a computer operator. I am 84 years of age and is not that knowledgeable in this area. my former Dell computer crashed approx. one month ago and it had the Micr.
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Hi. Word is one of the programs included in the Microsoft Office suite of programs.

Office 365 is Microsoft's name for Microsoft Office now.

Did you get a new computer and Word was pre-installed?

If that's the case, it appears the 30 day trial period has ended.

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